One of the most important goals of customer support is to respond to a customer inquiry with speed. Enabling customers to chat with your brand directly can lead to faster resolutions therefore reducing churn and increasing loyalty over time.
In app support is perfect for enterprises who seek to achieve high customer retention. If a customer logs in and then has any questions or needs help with your app, they can simply tap on the "Contact Us" button within the app, input what's wrong and have all their questions answered without leaving the app.
Email is versatile for offering customized support to customers. A timely, thoughtful reply from outsourced customer service Ninjas can help your customers get the most out of their purchase.
There will always be customers who feel their inquiries can only be answered via phone. With outsourced customer service, your brand is just a phone call away to help with everything from simple password resets to complex technical troubleshooting.
Your customers are spending their time on social media, so why shouldn't they get support from you there too? Our Ninjas provide a simple way to give your clients the actionable support and information that is sure to make them happy.
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